Category: ITSM
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3 Breakthrough Capabilities Uniting IT Ops, SecOps, and Data Governance
IT Ops, SecOps, and data governance teams face challenges as AI integration accelerates. At recent conferences, Collibra showcased data catalogs as centralized products, Tanium introduced zero-trust admin access with Jump Gate, and Commvault emphasized seamless multicloud recoveries. These innovations promote collaboration, address operational gaps, and enhance organizational resilience.
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Is Now the Time for the CIO to Fully Embrace Virtual Desktops?
The future of end-user computing (EUC) envisions reliance on cloud services for all computing needs, managed centrally and securely. Changes led by Microsoft and Nerdio highlight virtual desktops enhancing employee experience and reducing costs. Transitioning to virtual desktops allows CIOs to rethink device necessity, making the shift inevitable in the evolving work landscape.
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How Agile Teams Can Stay Focused While Resolving IT Service Management Tickets
Agile and ITSM responsibilities can coexist with effective time management, optimizations, and SLA adjustments. Leaders should analyze ticket performance, identify optimization opportunities, and guide teams on productivity. Clear communication of new strategies and measuring impact will enhance agile capacities while minimizing disruptions to service-level agreements and team burnout.
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IT Turnaround: Know these 15 Signs + 15 Tactics to Transform From Floundering to Winning Departments
Digital Trailblazers share the signs IT needs a turnaround and 15 transformation steps.
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10+ Awesome LLM and Generative AI Capabilities for DevOps and IT Ops
DevOps, SREs, IT Ops can use generative AI and LLMs to improve incident management, root cause analysis, and automations.
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5 Important Reasons Why IT Must Upgrade Remote Work Solutions
The benefits of 5G and business-sponsored remote work technology to improve employee experiences and deliver a benefit CIO and CHRO can promote.
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5 Ways Ambitious DevOps Engineers Can Advance Their Careers
What DevOps engineers can do to advance their careers? Step out of your comfort done, collaborate with customers, drive platform engineering
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The Rise and Future of AIOps: How ML can Resolve Multicloud Complexity
AIOps – using machine learning & automation in IT Ops improves MTTR & RCA today while enabling IT to support multicloud with fewer complexities
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AIOps is on the Minds of Every CIO – and Here’s How I Know
CIOs choose AIOPs when seeking innovation and data capabilities while improving reliability and performance
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3 Meaningful KPIs to Focus Agile Development, DevOps, and IT Ops to Deliver Business Outcomes
Research from StarCIO on how AIOps improves agile, DevOps, and IT Ops KPIs
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5 Reasons Major P1 Incidents Have Terribly Long Resolution Times
Hybrid cloud and digital transformation contribute to long ITSM P1 MTTRs. AIOps, machine learning, and automation are the antidotes
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What Tech DevOps Never Really Resolved in Transforming to Digital Organizations
DevOps brought a lot of alignment in IT functions, but left out one crucial tech transformation required to become digital organizations