Category: Design, CX, UX
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What Can Japan Teach Digital Trailblazers on MVEs? Focus on Culture + UX Design + Quality
Isaac Sacolick reflects on his trip to Japan, contrasting its tech-driven culture with the US. He emphasize Japan’s people-centric values, intuitive public transport, and a commitment to quality in customer experience. The lessons learned highlight the importance of human interaction and thoughtful design in technology, suggesting a focus on minimally viable experiences rather than just…
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50+ Expert Predictions: Ways to Drive Agentic AI, Data Governance, and Security in 2026
50+ experts, including 15 CEOs and 10 CIO/CTOs shared their agentic AI predictions for 2026. Expect CX, AI Security, data governance, and leadership to be major drivers of reshaping businesses – but only a few companies will truly transform.
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Cisco Webex’s Bold and Pragmatic AI Agents Driving the Future of Work
Cisco Webex emphasizes the transformative impact of AI agents on the future of work, particularly through its Webex Suite and Customer Experience platforms. Key partnerships with Zoom, Microsoft., and Salesforce. Innovations such as five AI Agents, AI Canvas, and AI Director . Cisco’s initiative demonstrates the potential for AI to revolutionize collaboration and customer service…
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Cut Costs or Improve Customer Support? GenAI Says You Can Do Both
Generative AI (GenAI) enhances customer support by improving self-service capabilities, reducing costs, and personalizing experiences. Companies using agentic AI show higher self-service rates, cut resolution costs, and achieve increased customer satisfaction. This technology holds the potential to transform customer interactions through improved insights and empathetic responses, benefiting both customers and enterprises.
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Who is the Pioneering AI Leader Every Innovative CIO Should Watch for CX?
Who is the crucial AI leader unnoticed by many CIOs, particularly regarding customer experience (CX)? Sacolick reviews advanced tools for enhancing CX, warns about GenAI’s productivity trap, and encourages businesses to focus on creativity. Successful transformation requires strong leadership and collaboration between CIOs and CMOs. Adobe is an AI leader in CX,
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Why SaaS and Low-Code Need AI for Helpful Technical Support
In developing the Digital Trailblazer Community v2.0 I ran inti many tech support issues in low-code and SaaS. Here’s how AI can help.
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GenAI Will Drive These 3 Emerging Leadership Trends
GenAI will drive several leaderhip changes: More Digital Trailblazers, meaningful partnerships, higher quality, better experiences.
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How Leading Digital Trailblazers are Pragmatic Vision Painters
To get stakeholders and colleagues onboard with a digital transformation initiative, leading Digital Trailblazers become vision painters.
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How Healthcare, Banking, and Insurance Leaders can Improve Experiences with Hybrid and Remote Work
Hybrid and remote work – a top digital transformation initiative for professional service organizations, including healthcare, banking, and insurance
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How to Reduce Costs and Delight Customers with Intelligent AI Search
AI Search, low-code, and consolidating customer-facing and workflow search yields delightful experiences while reducing costs
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10 CXOs Share Their Powerful Leadership Lessons for Digital Trailblazers
Lessons for Digital Trailblazers include, “Drive customer-driven transformations” and “Build a culture of experimentation.”
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5 Summer Activities to Know for Accelerating Your Technology Leadership
Recharge your teams with reassess digital transformation priorities this summer with these Digital Trailblazer activities