Category: Design, CX, UX
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Insights on the Present and Future of Intelligent Search
Intelligent search enable the future of hybrid work, AI customer experiences, and ML to augment customer service
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What Is Headless Search? Improve Experiences, Simplify App Dev, Enable AI
Headless architecture and low-code help orgs deliver intelligent search for the workplace, ecommerce, site search, and customer service apps
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14 Expert Predictions on Winning in 2022: CX, Hybrid Work, Hyperautomation, Ecosystems, and AI
2022 requires accelerating digital transformation in several areas: CX, hybrid work, hyperautomation, ecosystems, and AI
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How Feedback Loops Drive Powerful Culture Change in Agile and Digital Transformation
Feedback loops are key to convert agile detractors in digital transformation into supporters – Isaac Sacolick
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Where to Place Your Machine Learning and AI Bets
Where to bet in ML and AI? AWS vs GCL? TensorFlow or PyTorch? CX or Cost Savings? Now or later?
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3 Expert Questions to Focus on Winning Digital Transformations
Drive transformation from burning fires, broken practices, and finding a calling
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3 Reasons Why People Aren’t Using Your Data Visualization
Data visualizations need insights, experience, and performance
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Improving Customer Experience by Automating Incident Response
Machine learning will help IT Ops improve incident response
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Want to change the culture? Start with your front line support teams!
Improve customer experience by learning from front line support
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Cluttering the User Experience with too Much Code
When there is too much browser side javascript code
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10 Critical Mistakes Products Owners Make When Developing MVPs
When designing new experiences, product owners can easily make these critical mistakes
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Leveraging Data to Improve Customer Experience
When upgrading a customer experience, leverage enterprise data and market research before developing your strategy