AIOps may be the most important emerging capability for IT Operations teams. For the first time, IT has scalable tools to manage complex infrastructure, applications, databases, and devices.

What’s driving the business need for AIOps? It’s the many factors driving organizations to invest in technologies, including digital transformation, customer/employee experiences, remote/hybrid working, and data/analytics/ML/AI capabilities.

What’s driving IT complexities? It includes keeping up with the pace of technological changes, enabling robots hybrid clouds and multicloud, supporting multicloud architectures, enabling frequent application deployments, scaling infrastructure on-demand, security factors, increased regulations, exponentially increasing data volumes …

Should I go on? I think you get it!

How IT Should Not Respond to Digital Demands and Complexities

Here are some things that won’t work for most IT leaders

• Box in the company to “what you know and has worked”
• Request sizable budget increases to staff up IT Ops
• Deliver poor service and blaming factors outside of IT
• Fail to define IT governance and service level objects
• Avoid self-service capabilities to maintain controls

Should I go on? I think you get it!

So if the old tricks won’t work, then what’s IT’s strategy to keep up with business needs and managing IT complexities?

AIOps Benefits: Clean data + Hyperautomation + Machine Learning

My answer is AIOps. No, this is not an “AI fixes everything” post. AIOps brings three capabilities together – usually under one platform – to help IT manage complexities?

• IT Ops data centralization, cleansing, and enrichment
• Low-code Hyperautomation of tasks +  orchestration
• Machine learning on IT data to augment decision making

That’s one part dataops, one part AIOps, and one part hyperautomation.

What is AIOps?

If you want to review three AIOps examples, then check out my latest 5 Minutes with @NYIke video on What is AIOps – and – How Does it Support, Agile, DevOps, and ITSM

Further reading on AIOps and Hyperautomation

Please sign up for my Driving Digital Newsletter where I cover more on digital transformation, agile ways of working, DevOps, ITSM, product management, data science, and proactive data governance.

Here’s some of my latest writing on AIOps and Hyperautomation

• 7 Lessons: Operating at Digital Speeds with AIOps
• 3 AIOps Secrets that Boost Quick Business Impacts
• What is discovery and dependency mapping (DDM)?
• How to Get Started with AIOps
• 3 Steps to Deliver ROI and Business Value from IT Automation
• What is the AI in AIops?
• 3 Ways Hyperautomation Enables Breakthrough IT Operations

And please reach out to me if you’d like to have a chat about AIOps and hyperautomation.